Refund & cancellation policy

There is no subscription running in the background and no standing charge on your card. Each month is paid for on its own, so cancelling is simply not paying again. Access continues to the end of the month you already paid for.

Every subject starts with a free 7-day trial, with no card details taken. Use it to sit in on a real class before paying anything. Nothing to cancel and nothing to refund.

• You were charged twice for the same month.
• You were charged and the class never unlocked, and we could not fix it.
• You paid for a subject or a month you did not mean to, and ask within 7 days.
• We cancelled classes and could not reschedule them.

If you have attended some of the month and cannot continue — illness, a family emergency, moving away — tell us and we refund the unused part of the month, counted in whole weeks.

• The month is over and you attended the classes.
• You did not attend, but the classes ran and the material was available to you.
• The account was closed for sharing a login or redistributing our material. That is the one case with no refund at all.

Message [your phone] with the receipt number from your account page, and one line saying what happened. Every payment on your account page has a receipt you can open.

We reply within 2 working days. Card refunds go back through PayHere to the card you paid with — the bank usually takes 5 to 14 working days after we approve it. Bank deposits and cash are refunded by bank transfer to an account in the payer's name.

Please ask us first. A chargeback raised with the bank freezes the money for weeks and costs us a fee even when we agree with you — and we can usually settle it the same day directly. An account whose payment is charged back loses access until it is resolved.