Refund & cancellation policy

There is no subscription running in the background and no standing charge on your card. Each month is paid for on its own, so cancelling is simply not paying again. Access continues to the end of the month you already paid for. One-off products — the A/L ICT Exam Pack, the Complete Short Notes, a pack, Campus Match or a Campus Ready intake — are paid once and never charge again.

Every monthly subject starts with a free 7-day trial, with no card details taken. Use it to try the class before paying anything. Nothing to cancel and nothing to refund. One-off products have no trial; instead, what they contain is listed in full, with free samples, before you pay.

• You were charged twice for the same month.
• You were charged and the class never unlocked, and we could not fix it.
• You paid for a subject or a month you did not mean to, and ask within 7 days.
• We cancelled classes and could not reschedule them.

If you have attended some of the month and cannot continue — illness, a family emergency, moving away — tell us and we refund the unused part of the month, counted in whole weeks.

• The month is over and you attended the classes.
• You did not attend, but the classes ran and the material was available to you.
• A predicted paper did not match the real examination — every predicted paper says plainly, before you open it, that it is a focus list built from pattern and syllabus weighting, not a guarantee.
• A Campus Match forecast differed from the cut-off the UGC later published. Every screen that shows a number says it is an estimate worked out from figures the UGC has already published, and cut-offs move with who applies in a given year.
• The account was closed for sharing a login or redistributing our material. That is the one case with no refund at all.

The Exam Pack is bought once, by card only. If you ask within 7 days of buying, and you have not started a paper or had your consultation, we refund it in full.

After that, or once a paper has been started or the consultation has taken place, there is no refund — the papers, walkthroughs and print copies cannot be returned once seen. If the pack never unlocked after you paid, or — once you had sat a paper — we could not offer you a consultation time before your access ended, we refund in full.

A paid 30-minute session can be moved by you until 12 hours before it. If we cancel it and cannot offer another time, or no time is offered before your access ends, we refund it in full. Once it has taken place, or it is missed without telling us, it is not refunded.

The notes are bought once, by card only. If you ask within 7 days of buying, we refund them in full, once per student. Because a digital copy cannot be handed back, a refund ends your licence: the certificate on your copy then shows as no longer licensed when anyone checks it, and the notes close on your account. After 7 days there is no refund, unless the notes never unlocked after you paid.

If you bought the notes and then buy the Exam Pack, which includes them, ask within 7 days of buying the pack and we refund the notes.

If you ask before your intake starts, we refund the programme fee in full. After it starts, if you cannot continue — illness, a family emergency — tell us and we refund the weeks that have not yet run, counted in whole weeks. There is no refund for weeks that have already run, or for finding out after enrolling that you do not have a laptop: the sales page says before you pay that one is required.

If you ask within 7 days of buying and have not opened your report, we refund it in full. Once the report has been opened there is no refund, because what you paid for has been delivered. A forecast that differs from the UGC's later cut-off is covered above.

A pack is a set of files and guides bought once, not a subscription. If you have not downloaded or opened anything in it, ask within 7 days and we refund it in full.

Once you have downloaded a file, there is no refund. A file cannot be returned — you still have it. This is why every item in a pack is listed, with what it contains, on the sales page and again on the pack page before you pay. Nothing in a pack is bought unseen.

If a file will not open, or a download fails, that is not a refund question — tell us and we will fix it or replace the file.

Message 0768666603 or email yasassriofficial@gmail.com with the receipt number from your account page, and one line saying what happened. Every payment on your account page has a receipt you can open.

We reply within 2 working days. Card refunds go back through PayHere to the card you paid with — the bank usually takes 5 to 14 working days after we approve it. Bank deposits and cash are refunded by bank transfer to an account in the payer's name.

Please ask us first. A chargeback raised with the bank freezes the money for weeks and costs us a fee even when we agree with you — and we can usually settle it the same day directly. An account whose payment is charged back loses access until it is resolved.